Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
How long are shipping times?
Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep.
How long will it take to receive a tracking number?
It will take about 2 business days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to email@example.com
What's your return policy?
We are sorry things didn't turn out as what you expected! Please get in touch with one of our friendly customer representatives and we will see what can we do to ease your problems!
Can I cancel my order?
Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.